Working hours

Services provided

I will go the extra mile to make you happy and respond to emails promptly.
I provide the Virtual Assistance tasks as per listed. If you require work outside of these areas, please contact me to see if this is possible.
Refunds will not be made for payments made for work that is not within my scope.
My usual form of ongoing communication with clients is by email. I try my best to reply to all emails within 24 hours, usually sooner.
Any time spent on Zoom calls and emails is included in the Virtual Assistance package time.
I do not send several emails during one day, instead I send one email with several bullet points when we are working on different business areas and I ask my clients to do the same.

I don’t refund for missed deadlines or human error, but to do everything possible to ensure this does not occur. All work is agreed in writing.
Although I respect that everyone has their own way of working, I do not use project management apps, but am happy to set up a Google calendar specific to each client and separate project sheets shared online via Google Docs.

I take your confidentiality very seriously – all passwords are encrypted via Lastpass.
I use an antivirus on my computer and I use Google Drive Business to back up all work documents.

If I get so sick I am unable to work, I will advise you at the earliest possible opportunity and email will be checked at least once a day.
I will catch up on uncompleted work once well.

Work is delivered on a trust and best-effort basis.
After successful delivery of work whose ongoing functioning depends on on 3^rd parties, such as website theme developers, plugin developers, my work is deemed as complete.

My clients take full responsibility for their own decisions made as a result of my suggestions, ideas or product recommendations.

As I am resident in Spain, so, my partnership agreements are governed by Spanish law.