Terms and Conditions (How I Work)

Pricing

  • I charge €25 per hour for Virtual Assistant work.
  • Strategy sessions are €79 per hour.
  • If you require ongoing support, or a large project, such as a website, we can work out a bespoke package.
  • I do not provide services on a bartering or “energy exchange” basis.
  • If you need a very economical VA, please check out the gigs on offer on Fiverr.com.
  • I do not work extra unpaid hours or offer discounts on the basis of the nature of the work.
  • Work must be paid for in advance. In the case of larger projects, I may accept 50% in advance and 50% upon delivery.

Working hours

  • I live in Spain, so my working hours reflect my time zone (GMT+1).
  • I do not work outside of business hours.
  • I am not available 24/7.
  • I talk my self-care seriously and expect my clients to do the same for themselves.

Services Provided

  • I offer a complimentary 15-minute Contact Call that can be booked via this link.
  • I provide Strategy Sessions of 1-hour. In this time, we will have time to work on one issue, or one area of your business.
  • If you are already working with a Business Coach or as a part of a Mastermind Group, my suggestions may be inline with those arising from said coaches and groups.
  • I provide the Virtual Assistance tasks as listed. If you require work outside of these areas, please contact me to see if this is possible.

Communication

  • My form of ongoing communication with clients is by email.
  • I strive to reply to all emails within 24 hours, usually sooner.
  • Any time spent on Zoom calls and reading and answering to emails is included in my time worked.
  • I follow the best practice of not sending several emails during one day, instead sending one email with bullet points (where several topics are mentioned.
  • Emails will be written clearly, aptly titled and dated.
  • I ask my clients to do the same.
  • If clients fail to do so on a regular basis, after 2 warning emails, our work agreement will be extinguished.

Work Log

  • Any time spent on Zoom calls and reading and answering to emails is included in my time worked.
  • Any agreements reached via Zoom must be sent by the client in writing via email.
  • I log time worked and tasks completed in a Google document, which will be available to the client at all times for the duration of the work.
  • I do not provide services on a bartering or “energy exchange” basis.

Tasks and Deadlines

  • Although I respect that everyone has their own way of working, I use Asana only.
  • I am also happy to set up a Google calendar specific to each client, as well as a project sheet for each separate task, shared online via Google Docs
  • I do not refund for missed deadlines or human error, but to do everything possible to ensure this does not occur.
  • All work is agreed in writing.
  • Although my clients come from the specific niche of spirituality, waiting for intuitive hits, or instructions to download, or asking me for my intuitive hits, is out of the bounds of my work.

Confidentiality

  • I use an antivirus program on my computer and Google Drive Business to back up all work documents.
  • I take your confidentiality very seriously. All passwords shared with my are encrypted at my end via Lastpass. If you do not wish me to use this service, please let me know in advance.

Sick Leave

  • If I get so sick I am unable to work, I will advise you at the earliest possible opportunity and email will be checked at least once a day.
  • I will catch up on uncompleted work once well.

Outsourcing

  • I outsource some work to trusted freelancers whom I personally vet.
  • All outsourced work is checked by me for quality.

Guarantees for Work

  • Work is delivered on a trust and best-effort basis.
  • After successful delivery of work whose ongoing functioning depends on on 3rd parties, such as website theme developers, plugin developers, my work is deemed as complete.

Responsibility

  • My clients take full responsibility for their own decisions made as a result of my suggestions, ideas or product recommendations.
  • My clients have the onus to ensure that their work is properly legally approved and presented.

Applicable Law

  • As I am resident in Spain, my partnership agreements are governed by Spanish law.

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